Teller Supervisor
Company: Disability Solutions
Location: Hales Corners
Posted on: October 21, 2024
Job Description:
At Associated Bank we strive to create an inclusive culture
where different perspectives are valued and recognized as strengths
critical to our success. If you thrive in an environment where your
growth and development are encouraged and supported, then
Associated Bank may be the right place for you.We invite you to
view the opportunity below.Responsible for ensuring our customers
receive efficient, friendly service and that common courtesies are
extended to every customer. Direct the day-to-day operational
activities of the teller area, directly supervise tellers to ensure
each customer's experience is positive and memorable, train staff
on operational issues, be knowledgeable of policies and procedures,
make judgment decisions and coach for referrals. Responsible for
expanding and deepening customer relationships by identifying
customers' needs comprehensively and matching their needs with
selections and resources within the colleague's assigned business
line and across all business lines of Associated Bank and coaching
the teller team to do the same. Ability to direct and demonstrate
all customer channels including the use of digital technology for a
positive customer experience. In coordination with the Branch
Manager, responsible for the operational integrity of the retail
office. Exhibit and support a culture of flexibility and mobility
to meet the expectations of our branch and customer needs. May be
called on to oversee the office in the Branch Manager's
absence.This person will also:
- Operate a Teller window as needed.
- Supervise Teller staff. Direct the day-to-day operations
activities of the Teller area including but not limited to: teller
balancing, ordering cash, cash vault balancing, scheduling teller
staff, ordering supplies, and completing daily and monthly reports,
ensuring an excellent customer experience at every point of
contact. Perform regular observation and coaching feedback to
tellers.
- Support the attainment of branch goals by coaching and
motivating Tellers in identifying opportunities to deepen customer
relationships. Responsible for leading and coaching the team in
recognizing customer needs by leading by example. Participate in
skill builder, branch huddles and other training sessions as
directed.
- Participate in the interview and selection process of
candidates. Coach, train, develop, evaluate and provide feedback to
Tellers as they progress through their teller road map utilizing
performance management tools in support of a continuous feedback
culture.
- Provide technical guidance and training to Tellers on operating
procedures, monitor regulatory and compliance changes, and take
appropriate actions; ensure compliance with outside regulations and
corporate Standard Operating Procedures.
- Maintain procedural proficiency in all products and services
offered at the office. On a limited basis, may be called on to sell
new accounts by gathering information about customer needs and
recommending solutions to resolve customer needs. Requires
understanding of sales, products, benefits, business and personal
account ownership, forms and procedures including demonstration of
digital technology across all channels. Assist customers in
servicing issues.
- Conduct procedures relating to office security, including
security procedures, Monthly Audit Checklist requirements, security
equipment testing, office security training, and appropriate cash
audits. Make appropriate decisions regarding office security that
will protect the organization, customers and colleagues against
loss or fraud.
- Perform periodic cash counts of Teller windows and cash
vault.Review the qualifications listed below:Education
- High School or equivalent combination of education and
experience. RequiredExperience
- 2-4 years Demonstrated customer service skills in a retail
environment and computer experience. RequiredIn addition to core
traditional benefits, we take pride in offering benefits for every
stage of life.
- Retirement savings including both 401(k) and Pension
plans.
- Paid time off to volunteer in your community.
- Opportunities to connect with others through our
diversity-focused Colleague Resource Groups.
- Competitive salaries with professional development and
advancement opportunities.
- Bonus benefits including well-being programs and incentives,
parental leave, an employee stock purchase plan, military benefits
and much more.
- Personal banking, loan, investment and insurance
benefits.Associated Bank serves more than 120 communities
throughout Wisconsin, Illinois and Minnesota and we consider our
colleagues critical to our continued success. See why our
colleagues continually vote us a best place to work in the Midwest.
Join our community on Facebook, LinkedIn and X.Compliance
StatementAssociated Bank is an equal opportunity employer committed
to creating a diverse workforce. We support a work environment
where colleagues are respected and given the opportunity to perform
to their fullest potential. We consider all qualified applicants
without regard to race, religion, color, sex, national origin, age,
sexual orientation, gender identity, disability or veteran status,
among other factors.Fully complies with all applicable enterprise
policies and procedures. Acts in compliance with all applicable
laws and regulations as outlined in training materials, including
but not limited to Bank Secrecy Act. Responsible for reporting
suspicious activity to Financial Intelligence. Responsible to
report all customer complaints as prescribed and procedure
violations to management or HR.Responsible to report ethical
concerns as needed to Associated Bank's anonymous Ethics
Hotline.Associated Bank provides additional assistance to
individuals with disabilities throughout the application &
interview process. Please contact
leavesandaccommodations@associatedbank.com if you need an
accommodation at any time during the interview process.Associated
Banc-Corp is an Affirmative Action and Equal Opportunity Employer.
Associated Banc-Corp participates in the E-Verify Program. E-Verify
Notice English or Spanish. Know Your Right to Work English or
Spanish.Associated Bank is Pay Transparency compliant.
Keywords: Disability Solutions, West Allis , Teller Supervisor, Other , Hales Corners, Wisconsin
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