Returns Lead
Company: Duluth Trading Company
Location: Stoughton
Posted on: October 12, 2024
Job Description:
Position Overview: Accurately and efficiently process customer
returns, retail returns and vendor returns. Accurately and
efficiently flow inventory throughout the department through the
analyzing process. Review current procedures and strive to improve
on those procedures to decrease processing time, increase service
levels and improve variable operating cost within the
department.This position is structured to expose the Returns Lead
to limited leadership responsibilities so that they can develop
leadership skills in the area of operational functions and
personnel management. Position Details: Work Environment:At Duluth
Trading Company, we fundamentally believe in strong in-person
interactions as our culture thrives when we learn, create, and
collaborate with each other. The position will be based in our
Belleville, Fulfillment Center.What Youll Do:
- Prioritize daily work schedule for the department, and work
with other departments inside the warehouse to reallocate labor to
best meet customer demand and the strategic company goals
- Have a thorough understanding of all returns processing,
analyzing, retail retag and outlet
- Plan effective use of department equipment and personnel to
meet operating budget and service levels
- Assist Returns Supervisor in refining operating guidelines and
monitoring workflow
- Assist Returns Supervisor in coaching and development of staff
in order to create a consistently high level of personal motivation
and performance among all personnel
- Maintain a monthly report card program for touch bases with all
employees
- Conduct annual reviews witha ll assigned employees
- Build cross departmental communications with all functional
areas of the company
- Manage the development of menaingful labor and production
measurements
- Assure that all actions taken with regard to direct reparts are
in accordance wiht established company policies
- Maintain documenation on returned products and performance
objectives
- Maintain clean/safe work area
- Other duties as assignedWhat Were Looking For:
- 1+ year of supervisory experience in distribution center
environment
- Intermediate keyboard and computer experience (MS Excel, MS
Word)
- Detail Oriented with high level of accuracy
- The ability to manage and prioritize multiple tasks
- The ability to indentify process shortfalls and submit workable
changes
- The ability to stand or walk for the entirety of your
shift
- The ability climb flights of staris throughout the day
- The ability to remain in a stationary position, often standing
for prolonged periods of time
- Frequently lifting up to thrity pounds, occasionally lifting up
to seventy pounds
- Adjusting or moving objects over twenty pounds in all
directions
- Push/pull a picking cart and/or pallet of up to five hundred
pounds
- Moving about to accomplish tasks or moving from one work areas
to another
- Moderate warehouse noise level
- Work in temperatures ranging from 50 - 95 degreesDuluth
Benefits and PerksAs we continue to grow Duluth Trading Company and
its house of brands, the perks have perked up, too. Weve boosted an
already impressive benefits package to include: 12-week full-pay
parental leave, paid holiday time for the important observance of
Martin Luther King Jr. Day and Juneteenth, and more! Whyd we go all
out? Because our pursuit of a better way means that when it comes
to great talent, better perks are a given.Compensation Range:
$21.50 - 26.80/HourCompensation is based on several factors
including but not limited to education, work experience,
certifications, etc.The responsibilities outlined in this position
description are a guideline for the general duties of the position
and are not exhaustive of all duties inherent in the job. Duluth
Trading Company is an equal opportunity employer. About Duluth
Trading Company: Started in 1989, Duluth Trading Company exists to
enable hard-working individuals to take on life with their own two
hands. Folks that revel in doing it the hard way and celebrate
finding a better way. We seek talented individuals who share these
beliefs and are excited to further the Duluth Trading legacy with a
digital-first mindset, always moving forward and always
innovating.From ingenious Duluth workwear, to comfortably capable
Buck Naked Underwear, to outside-embracing AKHG, its all about the
innovative gear and gadgets that equip customers for a more
hands-on way of life.Top-notch quality, immersive storytelling,
outstanding customer service, and the shared belief that the
go-all-in-and-dig-deep spirit exists with everyone are what sets
Duluth Trading Co. apart. We seek talented folks looking to be part
of a can-do team thats hellbent on helping the world to gear up,
get its hands dirty, and do.Required
Keywords: Duluth Trading Company, West Allis , Returns Lead, Other , Stoughton, Wisconsin
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