Technical Product Manager - Contact Center Experience Solutions
Company: Northwestern Mutual
Location: Milwaukee
Posted on: January 22, 2025
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Job Description:
At Northwestern Mutual, we are strong, innovative and growing.
We invest in our people. We care and make a positive difference.
This position is hybrid. Will require 3 days onsite in Milwaukee
(M, T, and W). Summary As an Infrastructure & Cloud Services
Product Manager, you'll build the tools and experiences that enable
our development teams & end users to easily consume our platforms &
services in a secure fashion with connectivity, governance,
audibility, and operations being commodity. You'll work with a
hardworking team of developers & engineers to define product
vision, and strategy, and deliver experiences to enable clients to
achieve financial security. - -The function of this role is to
provide Product Management leadership to the team that focuses
primarily on Contact Center Experience for front and back-office
solutions including the contact center platform, telephony, caller
authentication, workforce engagement, speech analytics, and
automation solutions. We are looking for a highly motivated
individual who enjoys working across large organizations and is
passionate about the realm of enabling digital platforms for our
engineering teams. Primary Duties & Responsibilities *Set Product
Vision: Co-create and review with PM and Sr PM, the vision of the
product. Analyze KPIs for measures of success and provide
recommendations to Sr PM.
*Develop Roadmap: Develop and determine the course of action for
the roadmap based on reporting and metrics and work closely with Sr
PM. Analyze KPIs for measures of success.
*Gather Requirements: Understand and evaluate the problem state and
work with key partners on existing approaches to resolve
issues.
*Define the product & stakeholdering: Responsible for low complex
products and product features and analyze and recommend based on
metrics. Strengthen relationships with business partners and
knowledge share as needed.
*Design Partnership: Partner with design to ensure cohesive future
state user visions and experiences are aligned.
*Author User Stories: Translate requirements to technical details
to build and validate use cases and user stories around a product
and communicate them effectively.
*Data & Customer Research: Inform product decisions with both
qualitative and quantitative data on behavior and
experimentation.
*Feature Prioritization: Develop and maintain a prioritized backlog
of user stories for implementation according to business value or
ROI.
*Facilitate ceremonies: Participate in and sometimes facilitate the
daily Scrums, Sprint Planning Meetings, and Sprint Reviews and
Retrospectives. Qualifications *Bachelor's Degree.
*2-4 Years of prior experience with at least 2 working in a Product
Management role.
*Knowledge Preferred: formal business analyst, engineering or
testing experience, knowledge of the financial services industry,
familiarity with BI tools, knowledgeable expertise or experience
with Scrum Framework.
*Must have demonstrated cross-functional work in previous
experience along with strong communication skills, time management,
project management skills, business acumen, and high
self-awareness/EQ.
*Previous experience with research, analysis, and providing
recommendations. Ability to translate product requirements into
technical requirements and work in ambiguity and solutioning.
*Ability to analyze and navigate through complex problems; exercise
judgment based on the analysis of multiple sources of information.
Nice to Have Experience with deploying and managing Customer
Engagement Platforms. #LI-Hyrid Compensation Range: Pay Range -
Start: $90,930.00 Pay Range - End: $168,870.00 Northwestern Mutual
pays on a geographic-specific salary structure and placement in the
salary range for this position will be determined by a number of
factors including the skills, education, training, credentials and
experience of the candidate; the scope, complexity as well as the
cost of labor in the market; and other conditions of employment. At
Northwestern Mutual, it is not typical for an individual to be
hired at or near the top of the range for their role and
compensation decisions are dependent on the facts and circumstances
of each case. Please note that the salary range listed in the
posting is the standard pay structure. Positions in certain
locations (such as California) may provide an increase on the
standard pay structure based on the location. Please c lick for
additional information relating to location-based pay structures.
Grow your career with a best-in-class company that puts our
client's interests at the center of all we do. Get started now! We
are an equal opportunity/affirmative action employer and all
qualified applicants will receive consideration for employment
without regard to race, color, religion, gender identity or
expression, sexual orientation, national origin, disability, age or
status as a protected veteran, or any other characteristic
protected by law. If you work or would be working in California,
Colorado, New York City, Washington or outside of a Corporate
location, please click for information pertaining to compensation
and benefits.
FIND YOUR FUTUREWe're excited about the potential people bring to
Northwestern Mutual. You can grow your career here while enjoying
first-class perks, benefits, and commitment to diversity and
inclusion. -
Keywords: Northwestern Mutual, West Allis , Technical Product Manager - Contact Center Experience Solutions, IT / Software / Systems , Milwaukee, Wisconsin
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