Estimator
Company: The Boyd Group
Location: Milwaukee
Posted on: October 23, 2024
Job Description:
Company: Gerber Collision & GlassWELCOME TO GERBER COLLISION &
GLASS -Our Team Members Drive Us! Gerber Collision & Glass is one
of the largest collision repair companies in North America. With
$2+ billion in sales, over 800 locations and growing, our 10,000+
team members across the United States and Canada are passionate
about delivering our goal to WOW Every Customer and Be the Best! -
-We invite you to join our team. Gerber offers a great place to
launch and grow careers. As we continue to grow, we have endless
opportunities for you to grow with us. - -Gerber Collision & Glass
recognizes, values and welcomes all applicants with unique talents
and abilities from all backgrounds and characteristics. All
qualified individuals are encouraged to apply, including
individuals with disabilities and Protected Veterans. -Job
Description:The Estimator's primary responsibility and
accountability is to provide an exceptional and successful customer
experience while creating estimates, coordinating repair needs for
customers including all communication, informing and updating
customers and insurance companies throughout the repair process.
The Estimator accurately assesses the damage of vehicles and
documents needed repairs and parts replacement on the damage
appraisal. The Estimator plays a pivotal role in the success of the
customer's experience by ensuring they are working in alignment
with all team members in achieving the repair facility's KPIs. Pay:
$60,000 - $120,000Key Job Responsibilities ---Role and
Requirements
- Ensure every customer interaction -is documented, updated
efficiently and accurately with pertinent details
- Provide Customer with accurate and timely information, guiding
them through the repair process and ensuring that they receive
excellent customer service -
- Ensure compliance with all insurance client requirements,
processes and metrics -
- Ensure compliance with all WOW Operating Way's regarding
customer drop-offs, repair planning, customer communication, and
delivery -
- Communicate all customer requests and needs to appropriate team
members
- Provides positive energy when greeting customers in person and
on the phone
- Understanding of all required Insurance programs and
procedures
- Participate in daily "production walks" with the Management
Team, as required
- Support all team members when required
- Participate in monthly Health & Safety and staff meeting (if
required)
- Attend training, information sessions and workshops recommended
by Store Manager -
- Maintain the store's KPI's by maximizing role performance
- Uphold the company's Core Values : Honesty, Integrity &
RespectEducation and/or Experience Required ---
- Knowledge of Repairs and OE Guidelines -
- High School Diploma or equivalent -
- Awareness of where to look for answers -
- Basic Computer Skills -
- Compliance for DRP's Minimum of 1-year experience -
- Must be willing to complete I-CAR Training -
- Valid Driver's License Required Skills/Abilities ---
- Awareness of where to look for answers -
- Basic Computer Skills -
- Compliance for DRP's Minimum of 1-year experience -
- Must be willing to complete I-CAR Training -
- Valid Driver's License -Please note, this job description is
not designed to cover or contain a comprehensive listing of
activities, duties or responsibilities that are required of the
employee for this job. Duties, responsibilities, and activities may
change at any time with or without notice.The physical demands of
your job must be met to successfully perform the essential
functions of the job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the
job.#INDNORTHBenefits That Drive Your SuccessGerber offers the
comprehensive benefits you expect from an industry leader,
including:
- Competitive Pay Plans
- Medical, Prescription Drug, Dental & Vision Insurance
- 401(k) Retirement Plan with company match
- Employer Paid Short-Term Disability & Life Insurance
- Paid Vacation & Holidays
- Continuing Education OpportunitiesGerber Collision & Glass is
proud to be an equal opportunity employer committed to an inclusive
and diverse workplace. All qualified candidates will receive
consideration for employment, regardless of race, color, religion,
sex, sexual orientation, gender identity, national origin,
protected veteran status, disability, age, pregnancy, genetic
information, creed, marital status, or any other consideration,
prohibited by law or by contract.About UsGerber Collision & Glass
has been WOWing customers with our collision repair services for
over 80 years. Please visit to learn more about our company.
Keywords: The Boyd Group, West Allis , Estimator, Hospitality & Tourism , Milwaukee, Wisconsin
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