Team Leader

Company: Crown Cork & Seal USA, Inc.
Location: Dolton
Posted on: October 1, 2024

Job Description:

Key responsibilities and accountabilities:
1. Investigate factory quality problems, customer and consumer complaints using a broad range of skills and techniques such as

Can performance testing
Seam evaluations
Coating performance tests
Microscopy and metallography
Plant trials
Bev/Food processing simulation
Provide reports with clear conclusions and recommendations

2. Manage and record work requests using appropriate IT systems

Prioritise work to ensure business needs are met and time is used effectively
Work within the Technical Support Team to ensure all requests are dealt with and resources are allocated efficiently
Liaise with other teams, departments and/or external resources to ensure the root cause of a problem can be established
Maintain proactive communication with stakeholders
Regularly review work for value added opportunities and update value added report
Monthly reports

3. Contribute to the wider activities of Materials and Crown Technology

Proactive approach to environment, health and safety and energy saving initiatives
Involvement in development and innovation teams as required
Full participation in workshops


ESSENTIAL REQUIREMENTS
Professional and academic qualifications:

Degree in science or engineering subject

Or

Several years relevant experience in a similar technical support role

Previous experience

Demonstrated ability to work in a laboratory or manufacturing environment


Skills and competencies

Excellent written communication skills
Excellent interpersonal/verbal communication skills
Able to manage and plan multiple work requests

Personal attributes

Customer focussed problem solver
Self-starter and able to work with minimal supervision, but also effective as a member of a team
Diligent and attention to detail
Able to learn and apply new techniques quickly and effectively
Enjoys a balance of practical work, job management and reporting

Languages
English

PREFERRED REQUIREMENTS

Continuous improvement (eg 6--) trained
Experience of metal packaging technology (beverage cans or metal vacuum closures)
Beverage and or Food filling and processing
Statistical knowledge
Trained in one or more relevant investigation techniques
Strategic thinker - able to translate problems into improvement opportunities

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