Director of Member Services and Business Development

Company: Shelby American, Inc.
Location: Rolling Meadows
Posted on: February 4, 2025

Job Description:

DescriptionJob Title: Director of Member Services and Business DevelopmentDepartment: Membership Services and Business DevelopmentReports To: Chief Operating Officer (COO)Job Summary: The Director of Member Services and Business Development will oversee the development, planning, and management of the organization's membership initiatives, including the membership applications process, member retention, and recruitment efforts. This role requires a strategic thinker with excellent organizational skills and the ability to lead a team to achieve departmental goals. The Director will also develop regular reports on membership metrics and recommend or develop new member programs and services.Key Responsibilities:

• Oversee the review and approval process for new member applications, ensuring timely processing and compliance with Board of Directors' requirements.
• Lead the annual membership renewal campaign, including strategic planning, invoicing, staff outreach, and engagement initiatives.
• Collaborate with the Membership Committee to evaluate, develop, and implement new member benefits annually.
• Ensure accuracy and integrity of the membership database through regular maintenance, cleanup, and quality control measures.
• Provide Tier 1 and Tier 2 technical support for member-related inquiries and issues.
• Recruit, train, and manage Membership department staff, conducting performance evaluations and identifying professional development opportunities.
• Serve as the primary staff liaison to the Membership Committee, Global Committee, and E2M, facilitating communication and collaboration.
• Develop, monitor, and evaluate the annual Membership department budget, ensuring fiscal responsibility and alignment with organizational goals.
• Identify and implement automation solutions and process improvements to enhance operational efficiency.
• Analyze membership metrics, generate reports, and recommend new programs and services to drive engagement and growth.
• Lead business development initiatives, identifying opportunities to attract and retain members through partnerships and innovative strategies.
• Develop and execute engagement strategies to enhance member satisfaction, retention, and overall value.
• Partner with internal AANS departments, including Marketing and Communications, to create and review content related to membership benefits, renewal campaigns, member outreach, events, and surveys.Qualifications:
• Bachelor's degree in Business Administration, Healthcare Administration, Non-Profit Management, or a related field.
• Minimum of 5 years of experience in membership management or a related role.
• Strong leadership and analytical skills.
• Excellent organizational and project management abilities.
• Proficiency in CRM/database management.
• Strong communication and interpersonal skills with a commitment to enhancing the member experience through innovation and continuous improvement.Preferred Qualifications:
• Experience in a medical association or healthcare environment.
• Knowledge of membership recruitment and retention strategies.
• Familiarity with Salesforce (Nimble) or similar CRM tools.
• PMP or CAE CertificationWhat We Offer:
• Competitive base salary
• Comprehensive medical, dental, and vision insurance (most plans 100% employer covered!)
• Life and AD&D insurance
• Short-term and long-term disability insurance
• Health Savings Account (HSA) employer contributions
• Flexible Spending Accounts (FSAs)
• Employee Assistance Program (EAP)
• Tuition and professional reimbursement
• Gym reimbursement
• 401(a) Defined Contribution plan (sponsored money-purchase plan)
• 403(b) retirement plan
• Hybrid work schedule
  #J-18808-Ljbffr

Keywords: Shelby American, Inc., West Allis , Director of Member Services and Business Development, Executive , Rolling Meadows, Wisconsin