Director of Operations

Company: Cangrade
Location: Chicago
Posted on: February 1, 2025

Job Description:

Hospitality / Hotel/Resort / Administration (This is the default if no specific category is provided)SummaryLeads theWit Hotel to deliver brilliant guest service each day, each night and every time in-between by championing our 6 Xs Hotter Service Philosophy. Creates a welcoming, playful and thoughtful service environment by overseeing overall guest experience throughout the hotel by interfacing with all department managers, for an unparalleled hotel service team. Drives team to excel, meeting/exceeding financial goals and acts in accordance with corporate policies and procedures.Duties and ResponsibilitiesSKILLS:We are looking for those who celebrate culture, humor, wit, thoughtful and attentive service and team orientation. This position requires strong leadership skills by those who are not afraid to be imaginative or inspired. You'll need an ability to create a motivating work environment driving our Whatever It Takes attitude. Have a strong passion for excellence and guest service. Strive to continuously evolve and improve your staff performance in order to provide a Four Diamond level of service for all guests each and every day. Requires a minimum of 4 years hotel management experience with a proven track record for success.

• Celebrate our culture of individualism, engagement, having fun and evolving theWit experience for every guest every time.
• Recognize the importance of literature, humor, music, science, theatre and culinary arts in making theWit more experience than hotel.
• Represent the hotel in a positive manner at all times.
• Understand and maintain Four Diamond Rating and Doubletree brand standards and requirements.
• Recruit, coach and counsel department managers in the efficient operations of their respective areas.
• Oversee the Rooms Division primarily encompassing Front Office and Housekeeping.
• Supervise department managers to ensure the adherence to policies and procedures, delegation of duties, daily property inspections and willingness and ability to engage in effective communication with home office staff and property owners.
• Inspect guests' rooms, public access areas and outside grounds for cleanliness and appearance.
• Resolve customer complaints or potential problems by reviewing and monitoring guest complaints, operational issues, and business flow and team member performance to ensure the highest level of service for every guest.
• Actively resolve problems, provide open communication processes, discipline and take corrective actions, as appropriate.
• Oversee Hotel SALT Scores, Greets VIP's, amenities, and Special Guest Events.
• This position acts as the voice of the guest.
• Support theWit training programs and encourage on-going development for managers and employees.
• Responsible for ensuring the hotels continued success in the Hilton Quality Audit (QA) program.
• Demonstrate financial responsibility by monitoring budgetary guidelines.
• Exemplify with hotel's Standard Code of Conduct and all other regulations established by management and Employee Handbook.
• Lead theWit experience as instructed by the hotel leaders.ADDITIONAL QUALIFICATIONS:
• Communicate in the primary language of the hotel.
• Show off the proper uniform/dress at all times and be well groomed.
• Be flexible since you are running a 24/7 hotel operation.
• Be able to lift and carry thirty pounds."Experience is one thing you don't get for nothing."

• Oscar WildeAbout the CompanyA uniquely different hospitality company, SMASHotels relentlessly pursues the finest talent, trends, and ambiances to create extraordinary experiences. A deep passion for exceptional customer service creates engagement and loyalty. Innovative programming and perpetual development keep us fresh and relevant.SMASHotels embraces emergent technology to drive cost control, flawless operations, marketing, customer relationship management, entertainment and online and in person engagement.Our track record has shown that by raising the bar through a focused commitment both financially and experientially, we achieve success, and our return on investment is substantially higher than industry standards.
  #J-18808-Ljbffr

Keywords: Cangrade, West Allis , Director of Operations, Executive , Chicago, Wisconsin