Customer Care Site Manager - Hales Corners
Company: Disability Solutions
Location: Hales Corners
Posted on: October 2, 2024
Job Description:
At Associated Bank we strive to create an inclusive culture
where different perspectives are valued and recognized as strengths
critical to our success. If you thrive in an environment where your
growth and development are encouraged and supported, then
Associated Bank may be the right place for you.The Customer Care
Site Manager is an onsite leader who will manage, plan, organize
and lead the day-to-day operations of the Hales Corners Customer
Care/Contact Center site. This is a multiple channel Customer
Service division of an award-winning contact center. We operate a
1st and 2nd shift center, hours of operation Monday through Friday
7:00am to 9:00pm and Saturday 8:00am to 5:00pm.This person
will,
- Be responsible for ensuring all service levels across all
channels (calls, emails, social media) and quality and
responsiveness expectations for the business lines we support are
met.
- Foster a strong customer advocacy focused environment by
maintaining a well-trained, highly skilled staff with emphasis on
quality customer service, retention of staff, and proactive service
that is prepared to exceed ever changing, increasingly complex
customer demands.
- Manage the interviewing & hiring process for all new colleagues
of Customer Care and ongoing career progression training
- Be an independent leader with the ability to handle complex
colleague issues, performance management, and personnel
situations.
- Provide career development to leaders and all colleagues in the
center
- Work closely with Site Managers in other locations to ensure
consistency in all practices
- Provide oversight to Supervisors on high level customer
complaints to ensure agreeable solutions to retain customer
relationships, while limiting exposure to the company.Review the
qualifications listed below: Education
- Bachelor's Degree in Management or equivalent combination of
education and experience RequiredExperience
- 5-7 years in a Call Center/Contact Manager role and
demonstrated ability to lead multiple teams. Required
- 7-10 years in a Financial Services Contact Center Manager role
PreferredIn addition to core traditional benefits, we take pride in
offering benefits for every stage of life.
- Retirement savings including both 401(k) and Pension
plans.
- Paid time off to volunteer in your community.
- Opportunities to connect with others through our
diversity-focused Colleague Resource Groups.
- Competitive salaries with professional development and
advancement opportunities.
- Bonus benefits including well-being programs and incentives,
parental leave, an employee stock purchase plan, military benefits
and much more.
- Personal banking, loan, investment and insurance
benefits.Associated Bank serves more than 120 communities
throughout Wisconsin, Illinois and Minnesota and we consider our
colleagues critical to our continued success. See why our
colleagues continually vote us a best place to work in the Midwest.
Join our community on Facebook, LinkedIn and X.Compliance
StatementAssociated Bank is an equal opportunity employer committed
to creating a diverse workforce. We support a work environment
where colleagues are respected and given the opportunity to perform
to their fullest potential. We consider all qualified applicants
without regard to race, religion, color, sex, national origin, age,
sexual orientation, gender identity, disability or veteran status,
among other factors.Fully complies with all applicable enterprise
policies and procedures. Acts in compliance with all applicable
laws and regulations as outlined in training materials, including
but not limited to Bank Secrecy Act. Responsible for reporting
suspicious activity to Financial Intelligence. Responsible to
report all customer complaints as prescribed and procedure
violations to management or HR.Responsible to report ethical
concerns as needed to Associated Bank's anonymous Ethics
Hotline.Associated Bank provides additional assistance to
individuals with disabilities throughout the application &
interview process. Please contact
leavesandaccommodations@associatedbank.com if you need an
accommodation at any time during the interview process.Associated
Banc-Corp is an Affirmative Action and Equal Opportunity Employer.
Associated Banc-Corp participates in the E-Verify Program. E-Verify
Notice English or Spanish. Know Your Right to Work English or
Spanish.Associated Bank is Pay Transparency compliant.
Keywords: Disability Solutions, West Allis , Customer Care Site Manager - Hales Corners, Executive , Hales Corners, Wisconsin
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