Manager of Social Services
Company: Chinese Mutual Aid Association Inc
Location: Chicago
Posted on: October 2, 2024
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Job Description:
Description:Chinese Mutual Aid Association (CMAA) is a
community-based 501(c)3 nonprofit organization dedicated to
supporting Chicagoland's diverse immigrant and refugee communities.
Established in 1981, CMAA is a cornerstone of the Asia on Argyle
corridor of the Uptown Neighborhood of Chicago with a satellite
office in Elgin, IL, providing programs to serve our community
across generations. We offer after-school, summer camp, and
mentoring programs for young people. For adults, we provide case
management and social services, education including English as a
Second Language (ESL) classes, job preparation and placement
services, and immigration and citizenship case assistance. We
connect older adults to in-home care support and community
enrichment through our Golden Age Club. Finally, we support
entrepreneurs and small businesses as the only AAPI-led Small
Business Development Center in Illinois. Job DescriptionCMAA is
looking for a mission-driven and detail-oriented Social Services
Manager, who reports directly to the Executive Director. This
individual will supervise the department's daily activities and
ensure that staff provide services to assist immigrants and
low-income families in navigating various social services.The
Manager's objectives include ensuring policies are followed and
putting processes in place for a growing team to operate more
effectively. The Manager also manages employees and workflow to
help ensure they can work effectively and efficiently to maintain a
target level of productivity.Essential Functions &
ResponsibilitiesOversee employees' work, provide regular
supervision and support, and evaluate their performanceDevelop and
implement specific annual departmental goals and objectivesDevelop
strategic plans for the department and design programsSupervise
program activities to ensure compliance with all service contract
requirements, including the submission of accurate and timely
program and financial reports to funding agenciesPerform regular
needs assessments to evaluate program effectiveness and ensure
services meet client and community needsMake personnel
recommendations regarding staffing decisions Compile monthly
centralized metrics and Key Performance Indicators (KPI)
reportsAttend monthly agency-wide Directors and Managers meetings
for program implementations and updates Proactively review and
maintain program budget Other duties as assignedRequirements:B.A.
Degree required: A Master's degree a plus but not requiredTwo (2)
years experience in program administration and development of
social servicesBilingual (Chinese/English) skills
preferredExperience with immigrant and refugee community/clientele
and Asian culture preferredExperience working with Microsoft,
Google Suite, and SalesforceExcellent communication, organization,
and writing skills requiredWork EnvironmentThis job operates in a
clerical, office setting. This role routinely uses standard office
equipment such as computers, phones, photocopiers, filing cabinets
and fax machines. The position is based in the Uptown neighborhood
in Chicago but is required to spend one day a week in the Elgin
office. Reliable transportation or access to public transportation
for travel is required.Physical DemandsThis is a largely sedentary
role; however, some filing is required. This could require the
ability to lift files, open filing cabinets and bending or standing
on a stool as necessary. PerksHealth benefitsOpportunities for
growth and to give back to communitiesFun, high-energy
cultureFlexible hours, based on individual scheduleRelaxed dress
codeAccess to an exceptional leadership teamTo apply, please
include your resume and cover letter.Chinese Mutual Aid Association
provides equal employment opportunities to all employees and
applicants for employment and prohibits discrimination and
harassment of any type without regard to race, color, religion,
age, sex, national origin, disability status, genetics, protected
veteran status, sexual orientation, gender identity or expression,
or any other characteristic protected by federal, state or local
laws.This policy applies to all terms and conditions of employment,
including recruiting, hiring, placement, promotion, termination,
layoff, recall, transfer, leaves of absence, compensation and
training.PM22Compensation details: 62000-62000 Yearly
SalaryPIad22fc6d7327-25660-35269404
Keywords: Chinese Mutual Aid Association Inc, West Allis , Manager of Social Services, Executive , Chicago, Wisconsin
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