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Customer Success Engineer Lead

Company: VirtualVocations
Location: Chicago
Posted on: January 21, 2025

Job Description:

A company is looking for a Customer Success Engineer, Team Lead.



Key Responsibilities

Identify ownership for each part of the customer journey and collaborate with account management
Lead a team to drive continuous improvement and manage customer escalations
Oversee customer onboarding, training, and support processes while monitoring technical issues


Required Qualifications

5+ years in Customer Success Engineering, Technical Account Management, or related fields
2+ years of experience as a Customer Success Engineer Team Lead
Strong data-driven decision-making skills with the ability to analyze customer metrics
Proven track record in defining and executing customer journeys
Bachelor's degree required

Keywords: VirtualVocations, West Allis , Customer Success Engineer Lead, Engineering , Chicago, Wisconsin

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